Will I be charged when my free trial period expires?
No. We do not require a credit card in the free trial period and there is no charge during the trial. If you select one of the paid plans after the trial period, you will be charged according to the selected plan.
Can I use Time Analytics for free after the expiration of the trial?
If your initial trial expires and you haven’t picked one of the plans, Time Analytics will extend your trial for an additional 14 days. If you want to continue using Time Analytics after the expiration of the trial or the extended trial, you will need to purchase a plan you prefer.
How do I calculate the license cost?
Calculating the monthly or yearly license cost is simple. Multiply the number of active (enabled) users in your organization by the price per user/month that is stated in the pricing plan.
How do you count users for the purpose of billing?
You only pay for the users (team members) marked as Enabled in your Team section. If someone leaves the company or you do not want to track their time, simply mark them as Disabled. Once a user is disabled or deleted, they are not accounted for in billing. The data associated with the deactivated or deleted user will be retained.
What is the difference between paying monthly or annually?
You are offered both monthly and annual licenses. You may select the payment period that is more suitable for you. If you select an annual license, you get a significant discount (two months are free), you will receive only one invoice, and you have to pay a whole year’s subscription. Monthly-based payment is without discounts and requires invoice administration each month.
Do you offer discounts?
Time Analytics offers two types of pricing discounts
The first discount is quantity-based, that is, for large teams.
This discount of 30% is applicable for teams with over 50 employees subscribed. If you have over 150 users, you can be eligible for an additional discount.
The second discount is related to paying the yearly instead of the monthly license. By paying for the yearly license, you get to use the platform for free for two months.
Can I cancel my license at any time?
Yes. You can do this in the Settings section through the Billing tab in header. You need to click the “Cancel Plan” button. If you are on a monthly license and cancel it, Time Analytics will stop charging you. If you are on the annual license and cancel it before its expiration, you will be able to use Time Analytics until the license expires since you’ve paid the yearly fee.
Do you have a refund policy?
No. When you purchase a monthly or annual license, there is no possibility for a refund. We offer a free trial as well as an extended free trial that don’t require payment details. Hence, users can test the product thoroughly before paying for it.
How can I pay?
The payment can be done by credit card or PayPal. Additionally, the annual license offers the possibility of wire transfer payment as well (applicable only of teams with more than 50 members).
What happens if I increase or reduce the number of users?
If you are paying for the monthly license, your price will be adjusted immediately, considering the change (increase or decrease) in user number.
If you are paying annually and want to add new users, you will pay the fee for the new users, and only for the months until the initial yearly license expires. For example, you are paying the annual license which costs $50 per user. If your annual billing period started in January and you added a new member in June, the amount to pay for the new user will be $25.
If you are paying annually and want to decrease the number of users, new billing will be applied after your previously paid annual license expires. In this case, the costs will be reduced starting from the next subscription period.
What happens if I upgrade or downgrade my plan?
If you’re paying monthly, you can upgrade or downgrade your plan at any time. Your price will be adjusted immediately, according to the change in your plan.
If you are paying annually, you can upgrade to the new plan at any moment and your costs will be adjusted.
For example, you are on the Starter plan which costs $400 for all users when paid annually. Let’s assume that the Optimum plan costs $600. If your annual billing period started in January and you upgrade to the Optimum plan in June, the amount to pay for the upgrade will be $100 (total annual costs are 500 = 400/2 + 600/2).
If you are paying annually, you can downgrade to a new plan, but your costs will be reduced from the next subscription period after your annual subscription expires.
Can we switch from yearly to monthly payments or vice versa?
If you’re paying monthly, you can switch to the annual payment plan at any time. In this case, you need to pay the license for the next 12 months (and you will get a discount for the annual payment).
If you are paying annually, you can switch to the monthly plan only after your annual license expires.
What about taxes like VAT, withholding tax, etc.?
Our prices are exclusive of taxes and represent our net income. You are obliged to pay any type of tax required by the tax legislation of your country (e.g. withholding tax). In the case when you may be exempted from taxes due to double taxation treaties between countries, we can send our tax residency certificate by email request.
Can I export my data after my subscription ends?
Yes. All data entries can be exported through the timesheet model.
Need more support? Get in contact with our support team via chat or email.