If the client is from a country other than the country from which Time Analytics is selling its licenses (Host Country), you may have to pay a withholding tax.

However, if the Host country has a contract with your country to avoid double taxation, you can avoid the withholding tax, or pay the tax with a benefited tax rate.

If your accountant or tax administrator requires proof of Time Analytics’ tax residency, contact us via email and we will send you the tax residency certificate.

Need more support? Get in contact with our support team via chat or email.

The post How to get the Time Analytics tax residency certificate appeared first on Time Analytics.

Need more support? Get in contact with our support team via chat or email.

The post How to see my current plan and number of users subscribed? appeared first on Time Analytics.

• Click the “General” button under Settings in the main menu
• Click the Billing tab

Need more support? Get in contact with our support team via chat or email.

The post How can I see my bills? appeared first on Time Analytics.

No. We do not require a credit card in the free trial period and there is no charge during the trial. If you select one of the paid plans after the trial period, you will be charged according to the selected plan.

Can I use Time Analytics for free after the expiration of the trial?

If your initial trial expires and you haven’t picked one of the plans, Time Analytics will extend your trial for an additional 14 days. If you want to continue using Time Analytics after the expiration of the trial or the extended trial, you will need to purchase a plan you prefer.

How do I calculate the license cost?

Calculating the monthly or yearly license cost is simple. Multiply the number of active (enabled) users in your organization by the price per user/month that is stated in the pricing plan.

How do you count users for the purpose of billing?

You only pay for the users (team members) marked as Enabled in your Team section. If someone leaves the company or you do not want to track their time, simply mark them as Disabled. Once a user is disabled or deleted, they are not accounted for in billing. The data associated with the deactivated or deleted user will be retained.

What is the difference between paying monthly or annually?

You are offered both monthly and annual licenses. You may select the payment period that is more suitable for you. If you select an annual license, you get a significant discount (two months are free), you will receive only one invoice, and you have to pay a whole year’s subscription. Monthly-based payment is without discounts and requires invoice administration each month.

Do you offer discounts?

Time Analytics offers two types of pricing discounts

The first discount is quantity-based, that is, for large teams.

This discount of 30% is applicable for teams with over 50 employees subscribed. If you have over 150 users, you can be eligible for an additional discount.

The second discount is related to paying the yearly instead of the monthly license. By paying for the yearly license, you get to use the platform for free for two months.

Can I cancel my license at any time?

Yes. You can do this in the Settings section through the Billing tab in header. You need to click the “Cancel Plan” button. If you are on a monthly license and cancel it, Time Analytics will stop charging you. If you are on the annual license and cancel it before its expiration, you will be able to use Time Analytics until the license expires since you’ve paid the yearly fee.

Do you have a refund policy?

No. When you purchase a monthly or annual license, there is no possibility for a refund. We offer a free trial as well as an extended free trial that don’t require payment details. Hence, users can test the product thoroughly before paying for it.

How can I pay?

The payment can be done by credit card or PayPal. Additionally, the annual license offers the possibility of wire transfer payment as well (applicable only of teams with more than 50 members).

What happens if I increase or reduce the number of users?

If you are paying for the monthly license, your price will be adjusted immediately, considering the change (increase or decrease) in user number.

If you are paying annually and want to add new users, you will pay the fee for the new users, and only for the months until the initial yearly license expires. For example, you are paying the annual license which costs $50 per user. If your annual billing period started in January and you added a new member in June, the amount to pay for the new user will be $25.

If you are paying annually and want to decrease the number of users, new billing will be applied after your previously paid annual license expires. In this case, the costs will be reduced starting from the next subscription period.

What happens if I upgrade or downgrade my plan?

If you’re paying monthly, you can upgrade or downgrade your plan at any time. Your price will be adjusted immediately, according to the change in your plan.

If you are paying annually, you can upgrade to the new plan at any moment and your costs will be adjusted.

For example, you are on the Starter plan which costs $400 for all users when paid annually. Let’s assume that the Optimum plan costs $600. If your annual billing period started in January and you upgrade to the Optimum plan in June, the amount to pay for the upgrade will be $100 (total annual costs are 500 = 400/2 + 600/2).

If you are paying annually, you can downgrade to a new plan, but your costs will be reduced from the next subscription period after your annual subscription expires.

Can we switch from yearly to monthly payments or vice versa?

If you’re paying monthly, you can switch to the annual payment plan at any time. In this case, you need to pay the license for the next 12 months (and you will get a discount for the annual payment).

If you are paying annually, you can switch to the monthly plan only after your annual license expires.

What about taxes like VAT, withholding tax, etc.?

Our prices are exclusive of taxes and represent our net income. You are obliged to pay any type of tax required by the tax legislation of your country (e.g. withholding tax). In the case when you may be exempted from taxes due to double taxation treaties between countries, we can send our tax residency certificate by email request.

Can I export my data after my subscription ends?

Yes. All data entries can be exported through the timesheet model.

Need more support? Get in contact with our support team via chat or email.

The post Pricing and license FAQ appeared first on Time Analytics.

The first discount is quantity-based, that is, for large teams.

This discount of 30% is applicable for teams with over 50 employees.

Discounted pricing:

Starter		Optimum
Monthly	Annually	Monthly	Annually
$4.2	$3.5	$5.9	$4.9

Companies with over 150 users could be eligible for an additional discount on special request that is subject of approval.

The second discount is related to paying the yearly instead of the monthly license. By paying the yearly license, you get to use the platform for free for about two months.

Need more support? Get in contact with our support team via chat or email.

The post Discounts appeared first on Time Analytics.

Paying monthly:

The post Paying monthly vs. annually   appeared first on Time Analytics.

• Click the “Upgrade” button in the main menu and you will see all plans
• Or Click Settings > Billing > Review plans
• Select your new plan by clicking the “Upgrade” or “Downgrade” button

Need more support? Get in contact with our support team via chat or email.

The post How to upgrade or downgrade to a new plan appeared first on Time Analytics.

1. Click on “Settings” in Main menu
2. Click on “Billing” section
3. Click the “Cancel Account” button

Once you cancel:

• You will not be charged anymore
• You can continue using Time Analytics until the end of your initial subscription
• You can log in and download all your invoices
• You can log in and download all time entries with timesheet exports
• If you have paid an annual subscription, Time Analytics will not charge you again nor refund the purchased annual license.

If you want to permanently delete your account, please send a request to our email.

Once you permanently delete your account, you are agree that you will not be able to download your data.

Need more support? Get in contact with our support team via chat or email.

The post How to cancel or delete my account appeared first on Time Analytics.

• Click the “Upgrade” button in Main Menu and you will see the plans
• Click the “Upgrade” button within your preferred plan

Pricing

Prices are given per user per month in USD and depend on the number of users and the type of license:

The Starter plan includes:

• Time tracking for projects and clients
• Daily and weekly timesheets
• Time off and holiday tracking
• Time utilization, overtime, effectivity and productivity reporting
• Automatic costs tracking
• Time and costs reporting
• Performance dashboard
• Billing and pay (cost) rates
• Exportable reports
• Data import
• 24-hour e-mail support
• Mobile app (Android and iOS) – coming soon

The Optimum plan includes all Starter plan features plus:

• Invoicing (Time billing)
• Revenue and profit reporting
• Email reminders
• Customized onboarding

Need more support? Get in contact with our support team via chat or email.

The post Payment plans (Pricing) appeared first on Time Analytics.

When you register with Time Analytics you will get the Optimum plan, that is, all of Time Analytics’ features, for the 14-day trial.

If you select one of the paid plans after the trial period, you will be asked for payment details and charged according to the selected plan.

Need more support? Get in contact with our support team via chat or email.

The post Free trial appeared first on Time Analytics.