Frequently Asked Questions
Choose option "Confirm size after purchase" if you're unsure of your ring size. Our team will promptly send you a ring sizer within one day of placing your order to confirm it.
Custom Ring Size: Select a custom size by scrolling down on the ring size dropdown menu.
Custom Initials: Replace RF logo inside with your initials. Add during checkout.
Engraving: Laser inscription inside of a ring. Add during checkout.
Note that any customized rings are not refundable.
To access these discounts you must send a photo of a valid I.D. to the form below for verification purposes. This offer is strictly intended to honor the service of our active military, reservists, retirees, veterans, first responders and their immediate families i.e. spouses, children, parents, and siblings.
Get Military Discount
Get First Responder Discount
All international packages are shipped via FedEx or UPS services.
CUSTOMS:
Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges). Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.
Please take note of the following restocking fees for returns and exchanges based on the total price:
| Product Cost | Restocking Fee |
|---|---|
| Under $1,000 | $0 |
| Between $1,000 and $2,000 | $50 |
| Above $2,000 | $150 |
| All EverBlak Rings (regardless of price) | $450 |
All custom orders are final sale and are not eligible for refund or exchange. Custom orders are limited to exchange for size only within 14 days of receipt.
Please email info@rockfordcollection.com for information if you need assistance.
How to ship your jewelry back
for return, exchange or repair
1. Ship the jewelry in our original jewelry box. If the box is missing, place it into any small box so the jewelry wouldn’t get damaged while in transit.
2. Include warranty card or a note with your original order number which starts with RC#...
3. Specify what needs to be done with the jewelry on a note.
4. Ship the jewelry using hard shipping box (not a soft envelope) via Fedex or UPS insured mail to address bellow:
“SHIPPING DEPARTMENT RC - FL”
2200 NW 2nd Ave #112
Miami, FL 33127
5. Follow up with an email after shipping the package.
Please note customers responsible for return shipping labels. Rockford Collection is not liable for any lost or damaged items while shipping to Rockford Collection facilities.
Have Questions?
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
for return, exchange or repair
1. Ship the jewelry in our original jewelry box. If the box is missing, place it into any small box so the jewelry wouldn’t get damaged while in transit.
2. Include warranty card or a note with your original order number which starts with RC#...
3. Specify what needs to be done with the jewelry on a note.
4. Ship the jewelry using hard shipping box (not a soft envelope) via Fedex or UPS insured mail to address bellow:
“SHIPPING DEPARTMENT RC - FL”
2200 NW 2nd Ave #112
Miami, FL 33127
5. Follow up with an email after shipping the package.
Please note customers responsible for return shipping labels. Rockford Collection is not liable for any lost or damaged items while shipping to Rockford Collection facilities.
Have Questions?
Call or Text us at 888-766-9122
or Start a Live CHAT NOW
We understand that you may want to see what the ring would look like in person or show your loved one. For that Rockford Collection offers a RISK FREE silver sample ring program.
It’s very simple:- Receive a silver sample ring delivered to your doorstep
- Try it on and make a decision
- Ship it back to us
Now you are ready for the real thing!
Call or Text us at 888-766-9122
Start a Live CHAT NOW
Email us at info@rockfordcollection.com
